Refund policy

30-Day Full Satisfaction Guarantee

We offer a 30-day full satisfaction guarantee. If you are not satisfied with our products for any reason, you have 30 days from the day you receive your item to request a return and full refund of the purchase price you paid. 

Return Eligibility

To be eligible for a return, products must be returned in their original packaging and may show no more than normal trial use. You’ll also need the receipt or proof of purchase.

The instructions for starting a return are below. If your return is accepted, we’ll provide information on where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@skinsaverlabs.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Please include photos of damaged, defective, or heavily leaked items when contacting us, if possible.

Exceptions / Non-Returnable Items

Excessively used products may not qualify for return or refund approval. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to receive a replacement or different item is to return the original item and place a new order once your return is accepted. Please contact us to discuss this and expedite the process.

Skin Sensitivity/Reaction

In the unlikely event that you experience any kind of skin sensitivity or reaction while using our products, please discontinue use and contact us immediately at support@skinsaverlabs.com.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Products returned under the EU cooling off period may be subject to reduced refunds if they show excessive use beyond what is necessary to evaluate the product. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@skinsaverlabs.com.

How to Start a Return

To request a return, please log into your customer account and view your order history.

  1. Sign in to your account using the email address used to place your order.

  2. Open your order and click “Request Return.”

  3. Select the item(s) you’d like to return and choose a return reason.

  4. Submit your return request for review.

If your return is approved, you’ll receive an email with return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If you need assistance at any time, contact us at returns@skinsaverlabs.com.